FREE DELIVERY ON ALL ORDERS

Shipments

Standard Delivery

within 4 working days Hermes carrier (2-4 days standard delivery)

 

Returns

The purchased products can be returned within 14 days from the date of delivery.

Registered customers choose the YOUR ACCOUNT tab:

 1.    Then go to the "Order history" tab
 2.    Select the order to which the return relates.
 3.    Tick the product (s) you wish to return by marking the box next to its (their) name.
 4.    (Optional) Explain the reason for the return so that store staff can better understand why the customer wants to do this.

When the form is complete, click "Return the goods" and the relevant information is sent to the store staff.

Within 24 hours from sending the form, the store staff will confirm the return and send back the return label - COST £1,99.


Unregistered customers:

Please send an email to info@intensolingerie.co.uk with below information:

- invoice number
- name of the product that is subject to the complaint
- reason for complaint

Within 24 hours from sending the e-mail, the store staff will confirm the return and send back the return label - COST £1,99.

 

Exchanges

The purchased products can be exchanged within 30 days from the date of delivery.

In the INTENSOLINGERIE store, the exchange of goods consists in returning the selected product and placing a separate order. If it turns out that the product you bought is e.g. too large and you are interested in ordering a different size, use the return procedure and order the product in a different size in a separate order. Return shipment 1.99 - delivery of new goods - FREE DELIVERY.